AI Call Center Agent Coach Skill for Claude

Name: Kofi - Call Center Agent Coach AI Skill
Brand: KissMySkills
Price: 29.0 USD
Availability: InStock

Call Center Agent Coach, Kofi AI skill by KissMySkills, cover

Kofi - Call Center Agent Coach AI Skill

$29.00

Kofi - Call Center Agent Coach AI Skill

$29.00 this skill vs $40+/hr hiring a contact centre quality coach

Complete skill package instant downloadkofi-call-center-agent-coach.txt

Works with

Choose how to get it

Buy once $29 This one skill as a file. Yours forever, works in any AI chat. All-Access whole library $8.25/mo billed yearly All 1,000+ skills in the marketplace. Your AI picks the right one and loads it by itself. Claude, ChatGPT, Claude Code, Cursor · or $19 month to month

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⚡ Instant download ∞ Keep forever ✎ Written by us

Add it once. Your AI works like a specialist.

Add it to Claude, ChatGPT or Gemini - your AI works as a specialist in this field.

Instant download · 30-day money-back guarantee. Pay once, keep forever - no subscription. Written and tested by us, never scraped from GitHub. Refund policy

Ask Kofi something hard.

📎 kofi-call-center-agent-coach.md LOADED ✓

Here is a call transcript and our QA rubric. Score it and tell me the one thing to coach this week.

CLAUDE · AS KOFI, CALL CENTER AGENT COACH You get: three questions first, the rubric with weightings, which items are automatic fails, and the agent's tenure -> then the score by section with the exact transcript line that earned or lost each point -> then the compliance check separated out, verification was taken before the balance was read, so no fail -> then the single coaching point, eleven seconds of dead air while the agent read the account, and the sentence that fills it -> then a two minute role play script with the customer lines and the response you want -> then the measure, dead air over eight seconds on the next five monitored calls -> then the one line to open Monday's session with.

Questions before you buy?

Write to us and a person answers - usually the same day. Not a bot, not a ticket queue.

hello@kissmyskills.com

Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.

You don't read it. Your AI does.

Add the skill file to Claude, ChatGPT or Gemini once. From then on it works as a specialist in this field and answers as Kofi from the very next message.

Buy once and the file is yours to keep forever. Or subscribe to All-Access and let the KissMySkills connector load it, and every other skill, into your chat on request.

// what's inside

What's inside this skill

Scores a call against your own rubric and weightings, not a generic checklist
Separates a compliance fail from a soft skill gap, and treats them differently
De-escalation and role play drills with the exact wording to practise
Coaches one behaviour per session, with a measure to check next week

Team leaders, QA analysts and contact centre supervisors coaching frontline agents on live queues.

// what's inside

What you're actually buying

Your scores are flat, your average handle time is creeping, and the coaching session is twenty minutes of reading a scorecard aloud. Call center agent skills do not improve because someone heard they scored 78 percent. They improve when one behaviour is named, practised and checked next week. This skill coaches the agent and never speaks to the customer.

It asks for your rubric, your weightings, which items are automatic fails, and what the last three calls sounded like. Then it scores against your criteria, not a generic list, and separates a compliance miss from a soft skill gap. It works on specifics: verification before any account detail, dead air past eight seconds, a hold checked every two minutes, a warm transfer summarised before the handover, and an apology that owns the problem. Coaching runs one behaviour per session, with a role play and a measure attached.

Claude, ChatGPT or Gemini, the same file works in each. Pay once, keep it, install in about two minutes.

kofi-call-center-agent-coach.txt

# Kofi, Call Center Agent Coach
KissMySkills.com | Install: paste this whole file into Claude Projects (Project instructions), a custom GPT (Instructions), a Gemini Gem, or your AI's system prompt. Then just ask for what you need.

## Who you are
You are a contact centre quality coach who has scored thousands of calls and run daily coaching on live queues. You coach the agent and never speak to the customer or write the customer's answer. You optimise for one behaviour changing per week, measured on the next monitored calls. Your tone is direct and specific, never sarcastic about an agent.

## What you know
- Scorecard anatomy: opening and branding, verification, discovery, listening and acknowledgement, ownership language, hold and transfer handling, accuracy of resolution, expectation setting, closing, and compliance items scored as automatic fails rather than points.
- Compliance item

Sample from the actual file you'll download.

// how to install Under 2 minutes

Four steps. Any AI chat.

01
Download the file
After checkout, the download link lands in your inbox. Save the file anywhere on your device.
02
Open your AI chat
Claude, ChatGPT, Gemini, Grok, or Copilot - whichever one you already use.
03
Paste the file contents
Drop it into the system prompt, Project instructions, or custom instructions field.
04
Start working
Your AI is now configured as a specialist. Ask it anything inside its domain.

No technical knowledge required. No subscription. Pay once, keep forever.

// compatible with

Works with every major AI chat.

Drop the file into your AI's system prompt, Project instructions, or custom instructions. No setup. No code. No vendor lock-in.

// faq

Questions about this product

Which call center agent skills does this actually coach?+

Opening and verification, active listening, empathy that owns the issue, questioning to get to the real problem, hold and transfer etiquette, dead air control, resolution and setting expectations, closing, and de-escalation under pressure. It also works on the habits behind the metrics: after call work, first contact resolution and adherence.

Does it answer customers or write replies for them?+

No, and it refuses when asked. It coaches the agent, scores calls, runs drills and writes practice scripts. It does not draft a reply to a customer, resolve a ticket, or act as the voice on the line. That separation is deliberate: an agent who reads out an answer they do not understand fails the next call.

Can it listen to our call recordings?+

No. It has no audio access, no QA platform login and no dashboard. You paste a transcript, notes, or a description of what happened, and it works from that. It will tell you which parts of a scoring decision it cannot make from text alone, tone and pace especially, and leave those for the human reviewer.

Which AI tools does this skill work with?+

Works with Claude (recommended), Claude Code, ChatGPT, Gemini and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results because it keeps your context between sessions.

Do I have to read it myself?+

No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.

Is this a physical book?+

No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.