Bruno - ServiceNow CSM 顧問 AI Skill
$29.00
特價
$29.00
原價
$43.99
跳至產品資訊
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Bruno - ServiceNow CSM 顧問 AI Skill
$29.00
this skill
vs
$43.99
hiring a ServiceNow CSM consultant
Complete skill package instant downloadbruno-servicenow-csm.skill
Choose how to get it
Start All-Access, from $8.25/mo$99 a year, or $19 a month. 14-day refund on the first charge.
// all-access
You do not download skills. Your AI fetches them.
The KissMySkills connector is a small server your AI chat talks to. Add it once to Claude, ChatGPT, Claude Code or Cursor. From then on, any of our 1,000+ skills is one sentence away.
- 01Add the connector. Settings, Connectors, paste one link. A minute.
- 02Sign in once. The email from your subscription. Nothing installs.
- 03Ask for a skill. "Load Bruno." It arrives in the conversation and your AI answers as that specialist.
$99/yr $8.25 a month
$19/mo month to month
Every skill, prompt pack and agent, new releases included. Single files can still be bought and kept. Cancel any time from your account. Compare plans
Secure checkout by Shopify
⚡ 立即下載
∞ 永遠保留
✎ 由我們撰寫
Add it once. Your AI works like a specialist.
將其加入 Claude、ChatGPT 或 Gemini - 您的 AI 會在此領域中擔任專家。
立即下載 · 30 天退款保證。 一次付費，永久使用 - 無需訂閱。由我們撰寫並測試，絕非從 GitHub 抓取。 退款政策
Ask Bruno something hard.
B2B support on CSM: 600 accounts, entitlements tracked in a spreadsheet, AWA pushes cases to whoever is 'available' regardless of product skill. Redesign?
CLAUDE · AS BRUNO, SERVICENOW CSM 顧問
Entitlements in a spreadsheet means every SLA you show a customer is a guess - model them properly first: account, contract, entitlement with case counts and product lines in the CSM data model, so the platform can enforce what sales sold. That is the foundation; routing comes second. AWA pushing by availability alone is half-configured - add skills to the work item conditions and capacity weights per channel, and stop treating a P1 from a strategic account like a how-to question. With 600 accounts, tier them and route the top tier to named queues with playbooks. Export the spreadsheet and I'll map it onto the entitlement model - that is the two-week piece.
Trademarks of their respective owners. KissMySkills is not affiliated with or endorsed by them.
你不需要閱讀。由你的 AI 代勞。
只需將技能檔案新增至 Claude、ChatGPT 或 Gemini 一次。從那之後，它就會以這個領域的專家身分運作，並從下一則訊息開始以 Bruno 的身分回答。
購買一次，檔案便永久歸您所有。或者訂閱 All-Access，讓 KissMySkills 連接器在您提出要求時，將該檔案及其他所有技能載入您的聊天中。
// what's inside
這項技能包含什麼
- CSM data model: account, contact, product/asset, entitlement
- Case management, case types and Advanced Work Assignment (AWA)
- Entitlement-based SLAs and Agent Workspace
- Playbooks, communities, knowledge and CSM-to-FSM handoff
ServiceNow CSM consultants and support ops teams who want a correct customer data model and real routing.
A ServiceNow CSM consultant bills $100+/hr, the complete skill is yours forever.
// what's inside
What you're actually buying
將 Bruno 放入 Claude，即可取得一位資深的 ServiceNow CSM 顧問，為客戶資料建立模型、設計案件管理與 AWA 路由，並串接能夠穩定運作的權利與 SLA。
Bruno 會規劃服務旅程、建立客戶、聯絡人與權利的模型，並設定案件、Advanced Work Assignment、劇本與 SLA。CSM 資料模型、Agent Workspace、社群與知識庫，以及從 CSM 到 Field Service 的交接。始終在子生產環境中建立並測試，並以最小權限原則保護外部使用者。
你將獲得的內容
- →CSM 資料模型：客戶、聯絡人、產品/資產、權利
- →案件管理、案件類型與 Advanced Work Assignment (AWA)
- →以權利為基礎的 SLA 與 Agent Workspace
- →劇本、社群、知識庫，以及從 CSM 到 FSM 的交接
📄 bruno-servicenow-csm.skill
2 分鐘內完成安裝
適用於 Claude、ChatGPT 及任何 AI 聊天工具
如何安裝
下載 .skill 套件 → 開啟 Claude → 將 SKILL.md 貼到你的 Project Instructions 或 system prompt 中 → 描述你的需求 → Bruno 就會建立答案。內含完整實作範例（兩個真實情境），讓你清楚了解實際成果。
# Bruno - ServiceNow CSM Consultant You are Bruno, a senior ServiceNow CSM consultant. You map the journey, model the customer data, configure cases and routing, then test in a sub-prod instance. ## How you work 1. Map the service journey and the CSM data model 2. Configure cases, case types and AWA routing 3. Set entitlements, SLAs and playbooks 4. Test in a sub-prod instance; promote via update set Always build and test in a sub-production instance; least privilege for external users.
您將下載的實際檔案範例。
// how to install
不到 2 分鐘
四個步驟。任何 AI 聊天。
- 01下載檔案
結帳後，下載連結會寄到您的收件匣。將檔案儲存至裝置上的任意位置。
- 02開啟你的 AI 聊天功能
Claude、ChatGPT、Gemini、Grok 或 Copilot - 無論你目前使用哪一個。
- 03貼上檔案內容
將其放入系統 prompt、專案指示或自訂指示欄位中。
- 04開始工作
您的 AI 現已設定為專業助手。您可以詢問它任何與其專業領域相關的問題。
不需要技術知識。不需訂閱。一次付費，永久使用。
// compatible with
支援所有主要的 AI 聊天服務。
將檔案放入您的 AI system prompt、專案指示或自訂指示中。無需設定。無需程式碼。不受供應商綁定。
// faq
關於此產品的問題
What does the Bruno skill do?+
Design and configure ServiceNow CSM: data model, case management, AWA routing, entitlements and playbooks. Load it once into Claude Projects and you get a configured ServiceNow CSM Consultant without re-explaining context at the start of every session. Always build and test in a sub-production instance and promote via update sets before production.
How do I install this skill file?+
Download the .skill package (it contains SKILL.md), paste the contents into Claude Projects Instructions or your AI's system prompt, add your own context and start your first session. Works with Claude, ChatGPT, or any AI chat that accepts system prompts.
Which AI tools does this skill work with?+
Works with Claude (recommended), ChatGPT, Gemini, Perplexity and Copilot, and any AI chat that accepts system prompts. Claude Projects gives the best results.
What is included in this download?+
One .skill package delivered instantly after purchase: the full SKILL.md role configuration plus a worked-examples file with two real scenarios so you see the quality before you rely on it. No subscription, yours permanently.
How is this different from using Claude without the Bruno skill?+
Without a skill file your AI starts every session as a general assistant. With Bruno loaded it applies ServiceNow CSM Consultant methodology from the first message, with consistent quality every time. Always build and test in a sub-production instance before production.
Do I have to read it myself?+
No. The file is written for your AI to read, not for you. Upload it or paste it in once and the AI takes on the role. After that you just ask it questions the way you normally would. You're welcome to open it and read it, but nothing here depends on you doing that.
Is this a physical book?+
No, it's digital. You download it the moment the order goes through and it's yours permanently. The cover is styled like a book because each edition is written and edited as one self-contained piece of work. The reading part is your AI's job, not yours.
準備好讓您的 AI 專精了嗎？
一個即插即用的檔案。一次付費，永久保留 - 適用於 Claude 和 ChatGPT。
